Panasonic Partners with British Gas to Provide Service & Maintenance for Panasonic Aquarea Air Source Heat Pumps

17/03/2025



Panasonic Heating & Cooling Solutions has entered into a new partnership agreement with British Gas, the UK’s leading energy supplier, to provide servicing and maintenance for Panasonic Aquarea Air Source Heat Pumps installed across the UK. This collaboration ensures homeowners benefit from British Gas’ network of qualified, experienced engineers trained to keep Aquarea heat pumps running efficiently and reliably for households nationwide. With decades of experience in heating homes in the UK, Panasonic and British Gas combine their expertise, earning the trust of millions of homeowners.

 

As the UK makes significant progress towards net-zero emissions, homeowners require a reliable support system. This partnership merges innovation, scale, and expertise to ensure that Aquarea air source heat pumps remain the gold standard in home heating year after year. Partnering with one of the UK’s most trusted home servicing and maintenance providers, guarantees that homeowners have access to the highest quality service, and one of the UKs leading network of heating engineers, instilling confidence in the transition towards sustainable heating.

 

British Gas engineers have completed comprehensive, hands-on training, equipping them with the skills necessary for maintenance, diagnostics, and repairs of the Panasonic Aquarea Heat Pumps. These engineers are dedicated to ensuring systems operate efficiently, enabling homeowners to reduce energy costs while also enhancing comfort within their homes.

 

Enrique Vilamitjana, Managing Director, Panasonic Heating & Cooling Solutions Europe, stated, "Our technology leads the way in air source heat pump development, and we want to ensure our customers can access reliable and experienced service engineers no matter where they are in the country. This agreement underscores our commitment to ensuring our customers enjoy the full benefits of our innovative heating solutions, with the reassurance that comes from knowing they will have trusted and reliable support for future servicing and maintenance."

 

Mark Berryman, Managing Director, British Gas Services commented, “At British Gas, we are committed to facilitating the transition to more sustainable energy solutions. Our partnership with Panasonic allows us to leverage our extensive network of skilled engineers to ensure that homeowners across the UK can benefit from cutting-edge heat pump technology. By combining our expertise with Panasonic's innovative products, we are enhancing the efficiency and reliability of home heating systems, contributing to a greener future for all.”

 

The agreement was marked at ISH 2025, Frankfurt on 17th March – pictured left to right Panasonic Heating & Cooling Solutions Europe CEO Hiroshi Komatsubara; Panasonic Heating & Cooling Solutions Europe Managing Director Enrique Vilamitjana; British Gas Chief Commercial Officer Alex Marples; British Gas Director, Home Solutions David Robertson.