Aquarea Service Cloud for Installers / Maintenance

The real remote maintenance made simple

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The Aquarea Service Cloud allows installers to take care of their customers’ heating systems remotely. It saves time and money and shortens the response time, thus increasing the customers’ satisfaction.

Advanced functions for remote maintenance with professional screens:
· Global view at a glance
· Error log history
· Full unit information
· Statistics always available
· Most settings available

Installer friendly platform

Installers need to register to gain remote access to the Aquarea Service Cloud platform. They will then have a new and easy way to save time and to quickly resolve issues.
Home page.
Status of connected users at a glance. 2 view options: map view or list view.
Status tag.
Current status of unit with a maximum 28 parameters.

Statistics tag.
Customisable statistics of a maximum 71 parameters.
Available anytime with data from last 7 days.

Settings tag.
Most of the user and installer settings can be done remotely.

No restrictions: Installer can be freely selected by the End-User

End users can freely select the installer/maintenance partner they want to have access to the system. End user will nominate their installer and provide their email address for them to register and then connect to Aquarea Smart Cloud. Additionally, the end user can choose one of the 4 access levels for partner: Full Access, Monitor and Control, Monitor Only or On Request. In non Full Access mode, the installer will use Service Cloud to request temporary full access to user when required. See the advantages for user with Aquarea Smart Cloud.

Connecting the unit to the Aquarea Service Cloud.

The process can be initiated by the end user or by the installer.
The end user can select and change the installer’s level of control anytime (4 levels).
Installer registration:
End user registration:
1. End user / 2. Log-in Aquarea Smart Cloud / 3. Fill application form for Aquarea Service Cloud / 4. Automatic email / 5. Installer / 6. Click link in email / 7. Accept / 8. Register end user request / a. Initiator End user or Installer / b. Acceptance / c. Activated

Activation Aquarea Service Cloud. Requirements

Hardware and connection:
J and H Generation Aquarea connected to CZ-TAW1
End user registration:
Get Panasonic ID
Installer / maintenance registration:
Get Service ID
Hardware and connection:
In house internet connection with Wireless LAN or Wired LAN
End user registration:
Aquarea Smart Cloud
Installer / maintenance registration:
Aquarea Service Cloud