Aquarea Smart Cloud 

Panasonic’s Aquarea Smart Cloud is the IoT solution to help maximize comfort while managing energy consumption, ensuring ‘A Better Life, A Better World’. 

Aquarea Smart Cloud is a powerful, intuitive and free of charge service designed to help remotely control Aquarea heat pumps from anywhere, 24/7.

Enhancing your comfort and energy management, the advanced control is an intelligent, sophisticated and effective service to fully manage the Aquarea range of heating, cooling and hot water functions within the home, including monitoring of household energy consumption using a smartphone, tablet, or mobile device. 

What you need to use Aquarea Smart Cloud 


Panasonic Aquarea H or J Generation

Aquarea H Generation R410A compatible models:

All-in-One indoor units: WH-ADC0309H3E5 / WH-ADC0309H3E5B / WH-ADC0309H3E5UK / WH-ADC0309H3E5 / WH-ADC1216H6E5 / WH-ADC1216H6E5C / WH-ADC1216H6E5UK / WH-ADC0916H9E8 / WH-ADC0916H9E8AN

Bi-bloc indoor units: WH-SDC03H3E5(-1) / WH-SDC05H3E5(-1) / WH-SDC07H3E5(-1) / WH-SDC09H3E5(-1) / WH-SDC09H3E8 / WH-SDC12H6E5 / WH-SDC12H9E8 / WH-SDC16H6E5 / WH-SDC16H9E8 / WH-SXC09H3E5 / WH-SXC09H3E8 / WH-SXC12H6E5 / WH-SXC12H9E8 / WH-SXC16H9E8 / WH-SQC09H3E8 / WH-SQC12H9E8 / WH-SQC16H9E8

Monobloc units: WH-MDC05H3E5 / WH-MDC07H3E5 / WH-MDC09H3E5 / WH-MDC12H6E5 / WH-MDC16H6E5 / WH-MXC09H3E5 / WH-MXC12H6E5 / WH-MXC09H3E8 / WH-MXC12H9E8 / WH-MXC16H9E8

Aquarea J Generation R32 compatible models:

All-in-One indoor units: WH-ADC0309J3E5 / WH-ADC0309J3E5B / WH-ADC0309J3E5C / WH-ADC0309J3E5AN / WH-ADC0309J3E5ANC / WH-ADC0309J3E5UK

Bi-bloc indoor units: WH-SDC0305J3E5 / WH-SDC0709J3E5

Monobloc units: WH-MDC05J3E5 / WH-MDC07J3E5 / WH-MDC09J3E5 / 


Connected Cloud adapter CZ-TAW1

*If your Aquarea is integrated in a BMS project, this port might be already used.

Aquarea All in One or Bi‑bloc

The Adaptor can be near or inside the indoor unit.

Aquarea Mono‑bloc

The Adaptor should be inside the house.

If your adapter has any LED ON (not blinking), you can continue the process

If you don’t have the Cloud adapter or it is not connected, contact your trusted installer. 

If you don’t know who installed your Aquarea heat pump, we can help you find an installer.


In-house internet connection with router connection: Wireless or Wired LAN


Smartphone, tablet or PC with Internet connection


Your Panasonic ID

A Panasonic ID allows users to sign in Panasonic provided services. Once you create a Panasonic ID on a Panasonic service, you can access other Panasonic services that require Panasonic ID as well. You don’t need to create a new account for each service.

Get it for free

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Acces to Aquarea Smart Cloud

• There are two ways of accessing to Aquarea Smart Cloud:

You can access from any device using an Internet browser


From a smart device (iOS or Android), using the Panasonic Comfort Cloud app.

• Use your Panasonic ID to log in.


Register your Cloud adapter

• If you are using an Internet browser: 

The first time you register a Cloud adaptor, you’ll directly land on the registration screen. If not, go to “Menu new device” and follow the instructions.

• If you are using the Panasonic Comfort Cloud App: 

“Add new device Air to water heat pump” and follow the instructions.


Start using Aquarea Comfort Cloud

It may interest you

How to install your Aquarea Smart Cloud adapter (this process should be done by a  qualified technician)