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Panasonic Expands Technical Helpline
06/04/2021
Panasonic Heating & Cooling Solutions has expanded its
technical helpline to provide further customer support with a larger team and a
host of new online tools designed to help customers when they need it most.
Richard Bishop, Head of Marketing for Panasonic Heating
& Cooling Solutions UK and Ireland commented, “During these times of change,
we all accept that technical call centres and helplines will be more difficult
than normal to reach, the impact of staff working from home is understood and
in general we all give a little extra compassion to the call handler. However,
we at Panasonic have decided we need to do even better, and as such we have
invested in expanding our Technical helpline team to improve availability and offer
even more support.”
One of the new features is a video support function,
enabled by the technical support call handler, it allows the two parties to see
exactly what is being discussed and offers real time assistance and advice with
regards to what is in front of the installer, and not what the call handler
imagines is happening. This can help to remotely
diagnose issues, ensure real-time knowledge sharing, and significantly speed up
repair rates. In this way, highly skilled engineers’ time can be focussed on
providing world-class technical support, quickly and when it is most needed.
Richard Bishop further added, “We have found that this
function has been essential in helping installers and we fully expect to see
its use grow over the coming months.”
Opening times for Panasonic helplines have been extended
and are now available from 08:00 to 17:30 Monday to Friday. To receive help
when you need it most, call 01344 853393 and the team will be happy to help.
To find out more about the Panasonic’s range of products,
please visit www.aircon.panasonic.eu/GB_en/