Data Act Notice
Room Air Conditioner, Commercial Air Conditioner, A2W heat pumps, Hydronic heat pumps, CZ-256ESMC3
Panasonic is committed to ensuring that any data generated by our connected products and related services is used fairly, lawfully, and securely. We place high importance on compliance with Regulation (EU) 2023/2854 (the “Data Act”)
This Notice is intended to tell Users which data can be generated by the products we sell and our related services. Where we are Data Holder under the Data Act for data generated by our products or related services, we will also tell you how we use such data, what rights and obligations users have for such Data, how users can get access to such Data and where to go in case of complaints. You will also find contact information for any questions related to data handling.
This Notice must be read jointly with, and is without prejudice to, the applicable data privacy notice, which shall prevail over this Notice as concerns personal data.
DATA GENERATED BY OUR PRODUCTS
Our products can generate data on an ongoing data, please see information below. Such product data can be accessed and used for diagnostics purposes in case of a product is handed over for service and maintenance or in case of on-site access to the product. Where we access such data for diagnostic purposes, the data will not be exported or used for other purposes and will be deleted after the diagnostic is done.
The overview of the data generated on the use of the Product(s) is set out below.
| PRODUCT/PRODUCT CATEGORY/SERVICE | Type of data | Data | Format and estimated data volume | Collection frequency | Storage | Duration of retention | How can it be accessed? | How the user may erase the data |
|---|---|---|---|---|---|---|---|---|
| Room Air Conditioner | Product Data | Data, such as Operation mode, ON/OFF, Fan speed mode, Indicated indoor temperature so on |
Format: raw data <100mB in device |
Depend on the actions | On product | Data is overwritten | N/A (Data not readily available) | Not Applicable |
| Error history | Depend on the actions | On product | Indefinite | Via LED and on product | Not Applicable | |||
| Commercial Air Conditioner | Product Data | Data, such as Operation mode, ON/OFF, Fan speed mode, Indicated indoor temperature so on |
Format: raw data <100mB in device |
Depend on the actions | On product | Data is overwritten | N/A (Data not readily available) | Not Applicable |
| Error history | Depend on the actions | On product | Indefinite | Via screen on remote controller | Not Applicable | |||
| A2W | Product Data | Data, such as Operation mode, ON/OFF, Setting temperature so on |
Format: raw data <100mB in device |
Depend on the actions | On product | Data is overwritten | N/A (Data not readily available) | Not Applicable |
| Product Data | Energy consumption, Energy generation, COP, Error history |
Format: raw data <100mB in Remote controller |
Depend on the actions |
Energy consumption, Energy generation, COP: On remote controller Error history: on product |
Indefinite | Via screen on remote controller | Not Applicable | |
| Hydronic products (Chiller etc) | Product Data | Operation values, settings so on |
Format: raw data 64MB/device |
Depend on the actions | On product | Data is overwritten | N/A (Data not readily available) | Not Applicable |
| Error history | Depend on the actions | On product | Indefinite | Via screen on product | Not Applicable | |||
| CZ-256ESMC3 | Product Data | Products application log data, such as Intake air temperature, Outdoor air temperature, schedule setting data. Alarm history and so on |
Format: raw data 88.0kB/day and 46.5kB/day |
1 minutes to 1 hour | On product | Indefinite | Can access data via scrren visually and via local web server | Delete data via device |
Related services may be provided in relation to the connected product and generate data or access some or all of the product data above. Panasonic provides Relevant service(s) through the following Apps: Panasonic Comfort Cloud, Panasonic AC Smart Cloud, Panasonic Service Cloud, Panasonic H&C and Control APP.
Panasonic is the initial seller of the connected product. If the connected product is (re)sold, leased, or rented, it will be up to each reseller, sub-lessor or sub-renter to comply with the pre-contractual information obligation outlined in Article 3(2) of the Data Act. The reseller, sub-lessor or sub-renter must provide a copy of the information contained in this Notice to the repurchaser, sub-lessee or sub-rentee.
CONTACT
For any questions regarding the handling of Data, please contact us at:
You can also contact our EU representative at:
Panasonic Europe B.V. Germany Branch
Hagenauerstrasse 43
D-65203 Wiesbaden
Germany